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Citizens Advice Welwyn Hatfield

Citizens Advice Welwyn Hatfield

Face to face service closed until further notice.
If you need advice during the coronavirus outbreak, we’re still here to help. We’ve introduced an email service and extended our telephone advice service so that you can still get advice you need. You can also access information online here.
Coronavirus – What this means for You. Click here for information from Citizens Advice.
We provide advice in the Welwyn Hatfield area to help you find a way forward with problems you face. All our advice is free, confidential and impartial. Whoever you are, whatever you do. Our experienced advisers help clients with solutions for a great variety of problems.

Further information on all our services can be found through links on this page.

We also campaign to improve the policies and practices that affect all our lives.

Virtual Dropin

Click on the link below to access our new virtual drop-in service. We can help with debt, benefits, employment, housing and much more. Our opening hours for this service are Monday, Tuesday and Thursday from 10 am to 3pm.

virtual drop-in


Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim. Call us for free on 0800 144 8 444. Talk to us online at

For advice over the phone
call 01707 280417

Your call will be answered by a phone messaging system. Please leave a message and one of our advisers will get back to you as soon as possible. For an adviser to be able to contact you, please ensure that your phone is enabled to accept withheld numbers. You can do this through the settings menu on your handset.

or Call  Adviceline for free on 0800 144 8848

Text advice to 80011

followed by brief details of your query and one of our advisers will contact you.

For advice by email, use the link below. One of our advisers will reply back to you as soon as they can.

Email Us

If you would prefer to use our web chat service click below

Chat Online


If you need a food voucher for the Trussell Trust Food bank Service, based in Hatfield
please call 0808 208 2138.

Support us

We’re a local charity that offers free advice to the people of Welwyn Hatfield. Last year we helped over 4,500 people with over 14,000 problems. We need your support to allow us to continue our work.

You can support us every time you shop online by registering with EasyFundraising. It’s free and easy to use.

Every pound donated to or invested in Citizens Advice Welwyn Hatfield produces £21 of benefit to society.

Our Value

Volunteer with us

Volunteers make our work possible. The work is challenging, rewarding and varied. Could you join us? Find out about our voluntary opportunities.


Specialist advice services

Struggling to pay your bills or buy food? Facing homelessness and hardship? Find out how we can help you in an emergency.

Special Advice Services

Research and Campaigns

At Citizens Advice Welwyn Hatfield we have two main aims:
• Providing impartial information and confidential advice.
• Collecting evidence for campaigns to improve national and local policies that affect all our lives.

Your local Research and Campaigns team gathers evidence recorded by advisers, anonymises it and may use it to persuade national and local government to change policies and procedures.

Research & Campaigns

Principal funders

We would like to thank our principal funders without whom we would not be able to provide our continuing service to the community.

We would also like to thank the many other individuals and organisations who give us private grants and donations.