Citizens Advice Welwyn Hatfield
We provide advice in the Welwyn Hatfield area to help you find a way forward with problems you face. All our advice is free, confidential and impartial. Whoever you are, whatever you do. Our experienced advisers help clients with solutions for a great variety of problems.
To get expert information and advice, please try:
● up-to-date help on the Citizens Advice website
● the telephone advice service
● our drop-in service based in Hatfield
● specialist services, usually by appointment
Further information on all our services can be found through links on this page.
We also campaign to improve the policies and practices that affect all our lives.
Lift Access at Queensway House
Following several lift breakdowns in recent weeks, Welwyn Hatfield Borough Council has withdrawn the lift from service. The installation of a new lift is due to complete in June 2019 and until then our offices will only be accessible by stairs.
If you are unable to use the stairs during this time we recommend that you contact us via the Adviceline service on 03444 111444. Alternatively, if attending the drop in service please contact us via the intercom, located by the main entrance to Queensway House, and a member of staff will come and assist you.
We apologise for any inconvenience caused.
How can we help?
Get advice online from Citizens Advice
Get help by phoning the Advice Line on 03444 111444
If you would like to arrange a face-to-face appointment or find our location for drop-in services please use the button below.
We’re a local charity that offers free advice to the people of Welwyn Hatfield. Last year we helped over 4,500 people with over 14,000 problems. We need your support to allow us to continue our work.
You can support us every time you shop online by registering with EasyFundraising. It’s free and easy to use.
Every pound donated to or invested in Citizens Advice Welwyn Hatfield produces £21 of benefit to society.
Volunteer with us
Volunteers make our work possible. The work is challenging, rewarding and varied. Could you join us? Find out about both paid and voluntary opportunities.
Specialist advice services
Struggling to pay your bills or buy food? Facing homelessness and hardship? Find out how we can help you in an emergency.
Research and Campaigns
At Citizens Advice Welwyn Hatfield we have two main aims:
• Providing impartial information and confidential advice.
• Collecting evidence for campaigns to improve national and local policies that affect all our lives.
Your local Research and Campaigns team gathers evidence recorded by advisers, anonymises it and may use it to persuade national and local government to change policies and procedures.
We would like to thank our principal funders without whom we would not be able to provide our continuing service to the community.
We would also like to thank the many other individuals and organisations who give us private grants and donations.